Privacy Policy
Last updated 9 September 2026. CHFR’s registered business details are still to be added below; everything else on this page describes what the website does today.
What we collect
When you submit a journey request we store the details you enter: your name, mobile number, email address, pickup and destination, date and time, passenger and luggage numbers, journey type, preferred vehicle, flight number if you give one, and any special requests.
We also store a one-way hash of your IP address and your browser’s user-agent string. The hash lets us stop abuse of the form without keeping the address itself, which is personal data under UK GDPR.
What we never collect
We never ask for card or bank details on this website, and there is nowhere on it to enter them. CHFR confirms pricing and payment with you directly. If a page ever asks you for card details in CHFR’s name, it is not us.
Why we hold it
To arrange the journey you asked for: to check availability, quote a price, allocate a chauffeur through our network, and contact you about that booking. The lawful basis is that processing is necessary to take steps at your request before entering into a contract, and to perform it.
We do not use your details for marketing, and we do not sell or share them for advertising.
Who can see it
CHFR staff who work on bookings. Beyond that, your details reach only the services needed to run the booking:
- Our hosting and database providers, which store the booking.
- Resend, which delivers the confirmation emails. Sending is handled in the EU (Ireland).
- The chauffeur allocated to your journey, who receives the details needed to carry it out.
How long we keep it
Booking records are kept while they are needed to run and account for the journey, and are removed or anonymised once they are not. You can ask us to delete yours sooner.
Your rights
Under UK GDPR you can ask us for a copy of the personal data we hold about you, ask us to correct it, ask us to delete it, or object to how we use it. Contact us using the details below and we will respond within one month.
If you are not satisfied with our response you can complain to the Information Commissioner’s Office at ico.org.uk.
Cookies
This website sets no tracking or advertising cookies. The booking form works without them.
Contact
For any privacy question or request, contact us on Instagram at @chfrldn, or reply to any email you have received from us about a booking.